FAQ

Frequently asked question

WHERE IS MILKA LOCATED?

We are located in the NW corner of Slovenia, in the municipality of Kranjska Gora. Our exact address is Vrsiska Cesta 45, 4280 Kranjska Gora, Slovenia.

WHERE CAN I PARK MY CAR?

Our guests and patrons can park by the hotel or we can park your car, if there are no spots available at the premises.

IS HOTEL ACCESSIBLE FOR PEOPLE WITH REDUCED MOBILITY?

Given the structural limitation we were unable to incorporate an elevator, hence our rooms are not suitable for guests with reduced mobility, however our restaurant can accommodate persons with reduced mobility.

ARE PETS ALLOWED?

Due to the limited number of rooms, we can only accept dogs in one room – dogs weighing 15 kg or less are welcome in Rock Suite.

CAN I BUY A GIFT CERTIFICATE?

Certainly. Please get in touch with us to see about the options.

CAN I BOOK AN AIRPORT TRANSFER?

We can organise a dedicated car service that can wait for you at the airport. Should you want to go ahead with this service, please get in touch with us.

HOW CAN I BOOK MY STAY AT MILKA?

There are several options:

Call us during our office hours and book directly with one of our staff +386 (0)59 77 95 95
Via our website www.hotelmilka.si
Via various booking platforms, that will lead you to our website
Walk in guests are welcome, but rooms are subject to availability.

IS IT POSSIBLE TO TAKE HALF BOARD?

Our boutique hotel operates on a bed & breakfast basis. We provide lunch 2 days a week, on SAT (noon to 1:30pm) and our restaurant is open for dinner service from WED until SAT (6pm to 7:30pm: please note that this is the time that you will be seated). Both meal services come at an additional cost. Room service is available 7 days a week with a limited room service menu.

AT WHAT TIME IS CHECK-IN/CHECK-OUT?

Guaranteed check in is from 3pm until 11pm. Check out is at noon, 12am. All times are local, Central European Time.

WHAT ARE THE RECEPTION OPENING HOURS?

Reception is open every day between 7am and 11pm.

CAN I BOOK WITHOUT A CREDIT CARD?

We accept cash, prepayments via bank transfer and all major credit cards: Visa, MasterCard.

HOW CAN I CHANGE OR CANCEL MY BOOKING, IF I HAVE TO?

The best way to manage your reservation is through the system you made the initial booking. You can always call us and we can look into your reservation.

WHERE CAN I SEE THE BOOKING CONDITIONS?

We will send you the booking confirmation with the booking conditions. You can also find them on our website or through the engine where you made your reservation. At check in, you will be able to review them again.

CAN I BOOK AN AIRPORT TRANSFER?

We can organise a dedicated car service who can wait for you at the airport. Should you want to go ahead with this service, please get in touch with us.

I AM NOT STAYING AT THE HOTEL, BUT WOULD LIKE TO ACCESS YOUR WELLNESS AREA, IS THIS POSSIBLE?

Our wellness area is reserved for our paying guests and their invitees only.

WHAT IS YOUR POLICY REGARDING CANCELLATIONS?

We have a 14-day cancellation policy, which means you must cancel before noon local time 14 days prior to your arrival in order not to incur no-show charges.

IS THERE A MINIMUM AGE REQUIREMENT TO RESERVE A HOTEL ROOM?

Yes. We accommodate adults and young adults from the ages of 12 onwards.

WHAT KIND OF MEALS DO YOU OFFER?

Our restaurant offers a tasting menu showcasing the regionality and ingenuity of our chefs.

A la carte menu is not available.

HOW CAN I BOOK A TABLE?

There are several options:

Call us during our office hours and book directly with one of our staff @ +386 (0)59 77 95 90
Via our website www.hotelmilka.si/restaurant
Walk in guests are welcome, but tables are subject to availability.

DO I NEED A RESERVATION?

We highly recommend booking a table well ahead of time.

WHAT HAPPENS IF I AM RUNNING LATE?

We kindly ask our patrons to arrive at the agreed time. Please notify us if you are running late and we will hold the table for you for up to 30 minutes past your reservation time.

I HAVE A FOOD ALLERGY/RESTRICTION. CAN YOU ACCOMMODATE MY NEEDS?

Please communicate your food allergies and restrictions to us at the point of booking and at least one week prior to arrival. A member of staff will notify you regarding your options. Our menu changes seasonally and caters to omnivores, vegetarians & pescetarians.

DO YOU OFFER WINE PAIRINGS?

We do, and there are several options to choose from. They will be presented to you at the table by our dedicated staff member. For non-alcoholic drinkers we offer in house made juices and cocktails as your food pairing option.

IS THERE A DRESS CODE?

Yes. Our dress code is Casual Elegance. We kindly invite our guests not to wear beach and sport attire or similar and we invite men to wear long trousers, shirts with long sleeves and closed shoes.

WHAT IS YOUR CANCELLATION POLICY?

You can cancel your reservation through your confirmation email or via telephone up until 48h before your reservation.

CAN WE BRING OUR CHILDREN?

We accommodate adults and young adults from the ages of 12 onwards. We are a restaurant that offers tasting menu options, which showcases the regionality and ingenuity of our chefs. We understand that such experiences may not please every palate.

ARE PETS ALLOWED?

We do not accept pets inside our restaurant. However, they are allowed in the outdoor dining area kept on leash at all times.